Refund Policy
DigiMartLast updated: 26 August 2026
1. Failed digital fulfilment
If a data bundle, airtime top-up, subscription, event ticket or result checker is not delivered and the provider confirms failure, you get a full refund — to your DigiMart wallet (instant) or back to your Mobile Money (1–3 business days). Where more than one wholesale provider can supply a product, DigiMart retries the next one automatically before treating an order as failed.
2. Wrong number
If you entered a wrong recipient number and the provider already fulfilled it, we cannot reverse it — always double-check before paying. If fulfilment has not started, we cancel and refund in full.
3. Physical goods
You may request a refund before an item is out for delivery. Once delivered, returns are accepted within 48 hours for damaged, wrong or non-functional items — include photos in your support request.
4. How to request
Open a request in the in-app Support center with your order number (DM-XXXXXXX). Refunds are reviewed by DigiMart; approved refunds to your wallet are instant, MoMo reversals take 1–3 business days.
5. Payment failures
If your payment prompt was approved but no order was created or confirmed, do not pay again — the verified Paystack confirmation decides. Open the order and use 'I already paid', or contact support with your order number (DM-XXXXXXXX); DigiMart re-checks with Paystack directly and either completes the order or refunds it.